Customer Centric Kenya recognizes the customer as the focal point of all decisions about delivering products, services, and experiences to create customer satisfaction, loyalty, and advocacy.
We partner with you to build a customer-obsessed culture. Our CX training is fully customized to your brand, customers, and staff clusters. We don’t deliver generic …
For many organizations, the difference between growth and stagnation lies in how sales teams operate. Our commercial training helps teams go beyond …
Great customer experience and commercial success depend on strong leadership. Our training helps …
Want to scale your internal capability? Our ToT program equips your best staff to become in-house facilitators…
Designed to spark innovation, foster growth mindsets, and equip your leaders with actionable strategies for success.
Our recruitment services go beyond filling vacancies to strategically identify and attract candidates who align with your culture…
Our corporate team building is a catalyst for stronger relationships, improved communication, and a more unified, high-performing team.
We are the consulting firm of choice in designing, implementing, and evaluating customer service quality interventions for different institutions across different sectors.
At Customer Centric Kenya, we are committed to providing exceptional customer service training that exceeds expectations.
To be the premier trainer of exceptional customer service in Kenya, renowned for fostering enduring customer relationships through unwavering dedication to their needs and aspirations.
Our goal is to assist businesses in optimizing their performance through developing their human resources and ensuring that employees execute their roles with the customer in mind.
“The trainers were engaging, friendly, and very knowledgeable. Each session was practical and left me with skills I could apply immediately in my day-to-day work.”
“Customer Centric has well-versed trainers who provide great insights in customer experience & management. Our teams show improved attitudes towards both customers & the business.”
“The customer relationship skills I learnt have been impactful to me personally and to my company. The sessions were practical, applicable, and easy to put into action right away.”
“The customer relationship skills I learnt have been impactful to me personally and to my company. The sessions were practical, applicable, and easy to put into action right away.”
“The customer relationship skills I learnt have been impactful to me personally and to my company. The sessions were practical, applicable, and easy to put into action right away.”
We believe great customer experiences are built on knowledge, passion, and impact. These numbers reflect the difference we’ve made across industries and organizations.
The Vital Role of Internal Customers in Organizational Excellence The
Is Adaptability and Resilience the Golden Ticket to Customer Success?
