Customer Service Training in Kenya

Our customer service training and other training programs are customized to meet the specific needs of each client based on their organization and sector.

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In-depth understanding of customer service and its impact on an organization.

Customer service skills - practical training on what they are and application.

Understanding the history of the organization, the current standing plus the mission and vision.

Personal branding as a key component of customer service.

Personal and office etiquette.

Product and service knowledge.

The seamless on-boarding of clients to the organization.

Digital customer service.

Telephone & e-mail etiquette.

Personal financial planning (bonus topic)

We are NITA Certified to conduct training in Kenya.

TRAININGS

Customer Service Training

Our Customer Service Training focuses on the acquisition, sharpening and application of key customer service skills. It targets all employees from top management to frontline employees. The training is executed in a practical and fun way to enhance learning.

We are NITA Certified to conduct Customer Service Training in Kenya.

We use different proven methodologies to run the trainings to ensure we achieve the objectives and seamlessness between learning and application.

These methods include group activities and presentations, role playing, use of team building activities, visual aids, interactive & participatory sessions.

Value-packed Trainings

Learn, Train, and Practice

Training that best suits your team

About Us

Customer Centric Kenya

As a leading customer service training and consultancy firm we take pride providing in In-depth Customer Service Training, Customer Experience Training, Consulting on Customer Success Business Strategies, Coaching on Personal Branding, Personal & Business Etiquette Coaching.

If you’re looking for a consulting firm that can help you create, put into practice, and assess service quality interventions for institutions in different industries, then Customer Centric Kenya is your go-to.

Our Clients

Companies We Have Worked With

GREAT REVIEWS BY OUR CLIENTS

Clients Reviews

Extremely engaging and friendly trainers!

Extremely engaging and friendly trainers, as well knowledgeable and experienced.
Three productive sessions that actually impacted day to day skills.

Rashmi Varsani

Customer Centric Kenya trainers are well-versed in their field.

Customer Centric Kenya trainers are well-versed in their field, offering extensive insights in customer experience as well as management. Teams trained by Customer Centric exhibit an improved attitude towards customers and the business as a whole. Highly recommended!

Stella Muturi

Tested and Approved!

I have had to test, experience and learn the customer relationship skills from you guys and it's of impact to me, to the company I work for. It's all applicable and doable👍

Antony Mungah

Very knowledgeable trainers

Very knowledgeable trainers in all things customer experience, I would highly recommend this company to train your staff on how to give your customers a good experience. Thank you Customer Centric Kenya!

Eddie Wangombe

The right insights

My team and I had a fantastic session with Jackie and learnt so much which we will directly be implementing in the business. As an SME in the retail sector, I am happy I engaged customer centric when I did as I am seeing the immediate benefits for my business. Thanks Customer Centric.

Angela Mutemi

We rock!

Customer service is the core of every business success; Get equipped by the best with their vast knowledge and skills on different topics tailored to suit everyone's needs no matter the industry you in. Not forgetting fun as well during team building. Customer Centric Kenya, you rock!!!

Mo da Reen