Customer Centric Kenya Training ProgramsCustomer Service Training in Kenya
Our comprehensive customer service training program is designed to empower employees and enhance their ability to meet and exceed the needs of customers.
Get Customer Service Training for your Team
Why Choose Our Customer Service Training?
Tailored Approach
Our training is not one-size-fits-all. We understand that different businesses have unique requirements. Therefore, our programs are customized to meet the specific needs of our employees and align with our company’s values and objectives.
Experienced Trainers
Our trainers are seasoned professionals with extensive experience in customer service. They bring real-world expertise, best practices, and the latest industry insights to each training session.
Cutting-Edge Techniques
We ensure our training modules are up-to-date, incorporating the latest tools, methodologies, and technologies in customer service to keep our team ahead in the ever-evolving landscape of customer experience.
What Our Customer Service Training Covers
- The basics of customer service and customer experience – Understanding the meaning and importance.
- The key customer service skills
- The do’s and don’ts of customer service
- Creating a customer service culture by aligning to the company’s vision, mission, and core values.
- Effective Communication – Telephone, Email and Social Media Etiquette
- Problem-Solving and Decision-Making – Equipping our team with problem-solving strategies to resolve issues efficiently.
- Emotional Intelligence – Understanding and managing emotions for better customer interactions and empathy.
- Product Knowledge – Comprehensive understanding of our products/services to offer informed assistance to customers.
- Conflict Resolution – Techniques to handle conflicts and difficult situations in a professional and constructive manner.
- Escalation Management – Effective escalation, follow-up, and communication.
- Personal Etiquette and Branding in alignment with the company brand.
The Benefits of Our Customer Service Training
- Improved Customer Satisfaction – Enhanced service skills lead to happier customers.
- Increased Efficiency – Streamlined processes and effective communication mean faster resolution times.
- Reduced Escalations – Equipped employees are better prepared to handle challenging situations, reducing the need for escalations.
- Higher Employee Morale – Improved skills boost confidence and satisfaction among team members.
Every organization needs to train its staff on the fundamentals of customer service and building good relations with customers with the goal of improving their overall customer experience.
