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Some Meetings Are a Waste of Valuable Time

February 27, 2023 No Comments

How to Lead Effective Team Meetings How do you feel after a three-hour meeting that

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WALMART – What Naivas, Carrefour & Quickmart Should Learn

December 24, 2022 No Comments

Walmart Lessons to Kenyan Supermarkets In Kenya, the top supermarkets include Naivas, Carrefour and Quickmart.

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Don’t Just Make Sales! Win Lifetime Customers

November 21, 2022 No Comments

Customer Engagement for Customer Success I’m a frequent customer of a cosmetic retailer in Kenya.

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The Importance of Customer Satisfaction in Kenya

August 31, 2022 No Comments

The Importance of Customer Satisfaction to The Growth of Your Business   Almost everyone has

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How Happy Are Your Customers?

August 31, 2022 No Comments

A Customer Satisfaction Lesson From My Hairdresser   Eva’s Story What if every customer who

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